Like many enterprise companies, CBS Interactive (CBSi) has a variety of internal applications to help employees operationalize business processes. But many of them were being being abandoned because they were over-engineered, hard to use, and contained no useful content.
As a result, CBSi was spending millions of dollars on applications that many employees didn’t even use. Steve Comstock, CIO at CBS Interactive, said that those that did use them 'would spend 80% of their time trying to figure out an application and only used about 20% of the functionality.' CBSi needed to fix its application strategy.
While CBSi can provide consumers with content wherever, whenever, and on whatever device, they did not have the same success with the technology provided to its employees. So, they partnered with Sapho, a digital experience portal vendor that specializes in internally facing employee technology.
Read this Forrester Research case study to discover: